HP OfficeJet printers not working after recent update. HP is working on a fix. No date available at this time.
An update Hewlett Packard Released a few days ago for its OfficeJet printers, it can crash some of these devices and render some of them completely unusable. Since the second week of May, the HP support forum has been flooded with user testimonials Their OfficeJet printers don’t work Ever since installing the latest firmware update.
HP OfficeJet printers no longer work after recent update
After downloading and installing this release, the affected printer’s touchscreen displays a blue screen with error 83C0000B. Unfortunately, there doesn’t seem to be any workaround to solve the problem yourself, even temporarily, especially since a factory reset requires interacting with the printer’s touchscreen. For now, HP customers are reporting that the only solution is to return the printer to the company for repair.
Affected printers include several OfficeJet 902x models, including the Pro 9022e, Pro 9025e, Pro 9020e All-in-One and Pro 9025e All-in-One. If you have one of these devices, the best option is to disconnect it from the Internet so it doesn’t automatically download the buggy update.
HP is working on a fix. Currently there is no availability date
This weekend, HP acknowledged and announced the problem Bleeping computer A correctional work. “Our teams are working hard to fix the blue screen error affecting a limited number of HP OfficeJet Pro 9020e printers,” the company said. “We recommend that customers experiencing this error contact our customer support team for assistance: https://support.hp.com.”
This is not the first time that an HP software update has caused concern for its customers. Last March, the company had to backtrack on its “dynamic security” policy and release a security update that made many printers unable to work with third-party ink cartridges.
